FAQ

Yes: LEMIA is designed precisely for professions bound by professional secrecy (Art. 321 of the Swiss Criminal Code). It provides the technical measures (processing in Switzerland, encryption, human approval); full compliance also depends on the data processing agreement (DPA) and on your own situation, both of which should be confirmed with your legal adviser. The law that binds you, profession by profession, is set out on the Security page.

Two professional bodies have answered, but not with a simple yes or no. The Swiss Bar Association names three routes — software from which no data leaves the firm’s network, strict compliance with the outsourcing rules, or, with the client’s informed consent, a written waiver — and adds that failing those, confidential information must not be entered into AI systems (guidelines of 14 June 2024, ch. 2.1). The Swiss Medical Association asks, for patient data, for technical and legal guarantees of exclusively local or controlled processing (recommendations of 14 August 2025). We know of no equivalent text for notaries, psychologists or fiduciaries: there, the question is settled on the same criteria, with your legal adviser. So the useful question is not “am I allowed?” but “what does my provider give me in writing, and who builds the file?”. LEMIA is built for the second route: the technical measures are the default state and the application produces the file that documents them; full compliance depends on the data-processing agreement and on your own situation, to be confirmed with your legal adviser.

In Switzerland, without exception: every AI call goes through a Swiss operator, by design — there is nothing to choose or switch on, and the tools that would give the AI access to the internet are switched off by default (an optional web mode, which you switch on yourself, is then your responsibility). One ready-to-use mode is offered, backed by a sovereign model (Qwen3.5); the check of each step relies on Qwen3.5 too, and image reading on Mistral-Small-4, also served in Switzerland. The details are on the Security page.

No: the major public AI services are neither offered nor reachable in LEMIA. This is a verifiable property of the architecture — there is no setting to enable them, so no file covered by professional secrecy is ever sent to a consumer AI service.

Content is processed in Switzerland, on the practice’s own account, and the publisher never reads it. What reaches our control server is control metadata — steps, counters, statuses, durations — and never the text of your files: the server accepts only a closed list of permitted fields. That is a property of the architecture, not a commercial undertaking. The details are on the Security page and in the privacy policy.

It does get things wrong — which is precisely why you approve before anything is sent. Agents first write into a holding area, an automatic quality check reviews the deliverable and can send it back for correction, and, unless you have waived it in Settings, no new document is copied into your folders, or sent, until you have seen the content and clicked. A correction to an existing document applies straight away and can be undone for 14 days by default. You remain the author and the person responsible for whatever leaves the practice.

LEMIA is desktop software: your files stay on your own computer. Agents are confined to the folders you open; human approval is required before anything is sent, documents produced await your approval (unless you explicitly waive it), and any change to an existing document can be undone for 14 days by default. The mechanisms are detailed on the Security page.

Yes, in two ways. A dedicated agent keeps its brief, its tone and its folder once and for all: you talk to it without explaining everything again. And for a chain of several steps — going through the documents, drafting, having it reviewed — the Workflows space, the professional mode (not in the test edition), lets you build it by hand, step by step, then run it again exactly the same way; a quality check reviews each agent’s work before the next step reads it. Nothing in it is designed on your behalf.

The download is not open yet: request access and we will let you know the moment it is. You will then install the Windows application, enter the connection code we give you, then follow the getting started guide: workstation name, Infomaniak key, profession, your first task handed to an agent. The detailed configuration guides are also built into the application (Help button). The application’s interface is in French.

The subscription is priced per seat and covers the software, updates and support. There is no account to create: your LEMIA contact handles your seats and invoices. AI usage runs on your own Infomaniak key: a single key for all models, with usage billed directly by Infomaniak. Setting it up is guided (see the getting started guide).

Yes. LEMIA’s AI runs at Infomaniak, in Switzerland: without a connection it cannot be reached, and the app cannot work on your documents.

The workstation also checks its licence with our servers at least once per offline window — 24 hours by default, set for your practice — and the app warns you before the deadline. Past that, the workstation stops working until the next check — it unblocks itself as soon as it is back online, and there is nothing to ask us.

A blocked workstation can still export your data, delete it and produce your compliance file: the lock is commercial, it closes no right. If the block comes from us — server unavailable, a subscription or seat question — write to us quoting the reason shown by the app: we lift it.

Not by default: the tools that would give the AI access to the web are switched off. An optional web mode exists (globe button): you turn it on yourself, after accepting a warning that is valid for 7 days; searches then go to a foreign search engine (Brave Search, failing that DuckDuckGo); the AI is then under strict instruction to disclose nothing sensitive in its queries, and the tasks concerned are flagged in the register. Turning it on is your responsibility — and you can turn it off at any time.

CHF 100 per seat per month during the launch period, whatever the number of seats; the price will be reviewed when that period ends. The quote fits on four lines: the number of seats; onboarding (installation, key setup, training), on quotation; custom agents and workflows, on quotation; and your AI usage, which never passes through us: it is billed directly by Infomaniak on your own key, with no margin on our side. Request a quote for your practice.

The application checks for new releases and tells you when an update is available (Settings): you download the new installer from the site and run it — it replaces the installed version and your local data is kept, as long as you leave the uninstaller’s “Supprimer les données de l’application” (delete application data) box unticked. Nothing installs behind your back, and the subscription covers these updates.

No. LEMIA is not practice management software: it does not run your firm’s scheduling or billing, which stay in your practice or case management software. It works alongside it, on the documents you entrust to it — a folder on your workstation, or the files you export from your software — and hands you back documents to review, which are yours to carry over into that software.

LEMIA does not bill and does not suggest any tariff position. It can, however, check a TARDOC position quoted in a document — that it exists, its wording, its points — against the OTMA catalogue installed on your workstation, offline, stating the catalogue version. Billing stays in your practice management software.

Every error the application can produce carries a stable code of the form E-101. The error window gives the code, what happened and the step that gets you going again (from a notification, the “Understand” button opens it); “Learn more on lemia.ch” opens that code’s public page, and “Copy for support” puts everything we need on the clipboard, so you can write to us without reproducing the problem. The full list is on the Error codes page.